TERMS AND CONDITIONS

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§ 2 Offer and Conclusion of Contract

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(1) INODEQ's offers, regardless of the form, are subject to change and non-binding, unless otherwise expressly agreed. If this may have an impact on our products or services/services, the customer must describe the service in detail, taking into account local conditions.

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(2) The content and scope of our services are determined exclusively on the basis of our written order confirmation, provided that such confirmation has been sent. We reserve the copyrights to all documents submitted (sales documents, specifications and similar documents).

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(3) By placing an order, the customer makes a binding declaration that he wants to purchase the ordered item or that he wants to use the ordered service. Additional agreements or assurances are only valid if they have been confirmed by us in writing.

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(4) A contract is concluded through the order confirmation from INODEQ, in the alternative, the acceptance of the INODEQ offer by the consumer. If no offer or order confirmation has been sent, the contract is concluded at the latest with the (written or oral) appointment. In addition, the statutory provisions of Sections 145 et seq. of the German Civil Code apply.

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(5) We reserve the right to make technical changes or improvements within reasonable limits even after the contract has been concluded, provided that these changes do not impair the form, function or price of the order.

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(6) The customer is aware that the products manufactured by us are custom-made and cannot be exchanged or returned. If the customer does not accept the ordered goods, the verifiable costs associated with the order, the additional costs incurred and lost profit will be charged by us.

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§ 3 Right of Withdrawal

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(1) If the contract is concluded between INODEQ and a consumer, the consumer may have a right of withdrawal in accordance with legal provisions. This applies in particular when there is a distance selling contract.

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(2) However, there is no right of withdrawal if the contract was concluded in one of our business premises.

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(3) The customer is informed of his legal right of withdrawal as follows:

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Withdrawal policy

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Right of withdrawal:

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You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of conclusion of the contract.

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In order to exercise your right of withdrawal, you must tell us, the

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INODEQ GmbH

Bebelsbergstraße 1

71088 Holzgerlingen

Germany

info@inodeq.de

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inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the sample withdrawal form provided to you, but this is not mandatory. To meet the withdrawal period, it is sufficient that you send the notification that you have exercised your right of withdrawal before the withdrawal period has expired.

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Consequences of withdrawal:

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If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged for this repayment. If you have requested that the services begin during the cancellation period, you must pay us a reasonable amount equal to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

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Exclusion of the right of cancellation/waiver of withdrawal:

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The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. There is also no right of withdrawal if the contract was concluded in one of our business premises. If it is a contract for the provision of services that are to be provided in full by INODEQ before the cancellation period of 14 days has expired (in particular repair or maintenance work), the consumer has the option of waiving the right of withdrawal by making a corresponding declaration. The sample form provided can be used but is not mandatory.

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§ 4 Delivery and service dates

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(1) Agreed performance dates are binding.

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(2) Delivery dates for ordered goods are only binding if our written order confirmation contains a delivery date specified in accordance with the calendar and this has been expressly confirmed in writing as a binding delivery date. Agreed appointments are also subject to self-delivery by our upstream suppliers.

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(3) The delivery period only begins when all technical questions and other details of the order have been clarified together with the customer and the customer has fulfilled his other obligations in a timely and proper manner. These obligations on the part of the customer include in particular the provision of necessary documents and the payment of any agreed down payment. The plea of unfulfilled contract is reserved.

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(4) Agreed deadlines or deadlines are extended accordingly in the event of unforeseeable obstacles for which we are not responsible, such as force majeure, strikes, lockouts, operational disruptions. The customer will be immediately informed of the reason and the expected duration of the delay. If the hindrance is not expected to end within a reasonable period of time, we may withdraw from the contract in whole or in part.

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(5) Partial services and partial deliveries are permitted to a reasonable extent and can be invoiced accordingly.

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(6) If the customer defaults on acceptance or culpably breaches other obligations to cooperate, INODEQ is entitled to claim compensation for the damage we have suffered in this regard, including any additional expenses. The customer's obligation to pay the purchase price when due remains unaffected. In cases of default of acceptance, INODEQ will store the goods at the risk and expense of the customer. At the customer's request, INODEQ will insure the goods at its expense. Further claims are expressly reserved.

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§ 5 Costs

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(1) The costs for INODEQ's service are stated in the order confirmation or in the offer; in the alternative, the costs are based on the service conditions applicable at the time of ordering, which are notified to the consumer as part of the conclusion of the contract.

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(2) Expenses that arise as a result of changes in the nature or scope of our services at the request of the customer following our order confirmation and/or that arise as a result of the fulfilment of subsequent or unforeseeable official requirements and requirements will be invoiced separately at the price offered.

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(3) Unforeseen costs that arise or arise during installation and which are not listed in the original order will be charged separately to the customer. INODEQ undertakes to immediately inform the customer of such additional costs as soon as they become apparent.

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§ 6 Invoicing and terms of payment

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(1) Invoices are sent in a standardized manner via electronic transmission. In exceptional cases agreed upon, an invoice may be issued on paper.

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(2) The claim is due for payment on the date of invoicing. For new customers, we reserve the right to deliver services against prepayment.

(3) Payments should be made by bank transfer.

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(4) If the customer does not fulfill his payment obligation no later than the last day of the granted payment period or the statutory payment period of 30 days, we have the right to make further deliveries to the customer only against payment in advance. Further legal claims remain unaffected. Interest on arrears

are calculated at the rate of 5 percentage points above the respective base interest rate per year. We reserve the right to claim higher damages due to delay, as does the right to assert further damage.

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(5) If, after the conclusion of the contract is effective, circumstances arise in the customer's economic circumstances or do we only become aware of these circumstances which, in accordance with due commercial judgment, question the creditworthiness of the customer, we are entitled to withhold delivery of the goods until the goods have been paid in advance or have provided us with appropriate security for payment. For new orders, in addition to the right to request payment in advance, we also have the right to deliver the goods step by step against payment. We are also entitled to resign.

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(6) The customer is only entitled to set-off if his counterclaims have been legally established or are undisputed. A right of retention is excluded if the customer was aware of the defect or other reason for complaint upon transfer of risk, without reserving his rights in writing or remained unknown to him as a result of gross negligence. This does not apply if we have acted fraudulently or have provided a guarantee for the quality of the goods/work.

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§ 7 Dispatch, packaging

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(1) Shipping routes and means are left to INODEQ's choice.

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(2) The packaging is not carried out by position, but exclusively in accordance with transport and production technology and environmental policy aspects. Single-use transport packaging can be returned by the customer at any German location or at the head office in Marktheidenfeld. If no return is made by the customer, he must dispose of the disposable transport packaging on his own responsibility and at his own expense.

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§ 8 Retention of title

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(1) We reserve title to the delivered item, including any spare parts used during the service, until full payment of all claims arising from the business relationship with the customer.

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(2) If the delivered item is to be processed or processed after normal use, in particular incorporated into another item, firmly connected to it or otherwise transformed, this shall always be done on behalf of and on behalf of us before full payment of the purchase price. In this case, the customer's right of entitlement to the purchased item on the converted item continues.

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(3) If the purchased item is processed with other objects that do not belong to us, we acquire joint ownership of the new item in proportion to the objective value of our purchased item to the other processed items at the time of processing.

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(4) Insofar as the reserved goods have not yet been treated or processed in accordance with paragraphs 2 or 3, the customer is obliged, as long as ownership has not yet been transferred to him, to handle the purchased item with care, in particular to store it properly.

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(5) As long as ownership has not yet been transferred, the customer must immediately notify us in writing if the delivered item is seized or exposed to other interventions by third parties. Insofar as the third party is unable to reimburse us for the judicial and extrajudicial costs of an action in accordance with Section 771 Code of Civil Procedure, the customer is liable for the loss we have suffered.

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(6) If the customer acts contrary to the contract, in particular in the event of late payment, we are entitled, after setting a reasonable deadline, to withdraw from the contract and

demand the return of the purchased item. After taking back the purchased item, we are authorized to sell it. The sale proceeds are offset against the customer's liabilities - minus reasonable sale costs.

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§ 9 Warranty, notice of defects

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(1) INODEQ assumes no responsibility for defects in the service provided by INODEQ that are based on a description or specification provided by the customer in accordance with Section 2 (1).

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(2) The warranty does not cover product defects or the warranty for damage resulting from faulty installation by the customer, improper use or storage, misuse, negligence, faulty start-up, alteration or repair, natural wear, faulty electrical connection, operation in connection with unsuitable control components or other reasons for which INODEQ is not responsible.

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(3) At its option, INODEQ will correct defects by means of repair or subsequent delivery.

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(4) The limitation period for claims made by the customer for defects that are not subject to the 5-year period under Sections 438 (1) No. 2 and 634a (1) No. 2 BGB is 2 years. The warranty period begins with acceptance of the services provided by INODEQ or delivery of the goods. By way of derogation from sentence 1, the limitation period for claims for wear parts is two years, unless the defect is due to wear and tear caused by use. A two-year warranty also applies to components whose aging is caused by environmental influences and for electronic control components. An overview of the wear parts is listed in the respective operating instructions. Product line-related features remain unaffected.

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(5) Insofar as the defect was fraudulently concealed or a guarantee for the quality of the item (declaration by the seller that the object of purchase has a specific characteristic upon transfer of risk and that the seller intends to accept all consequences of their absence regardless of fault), the statutory provisions apply.

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§ 10 Liability limitation

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(1) In the event of intent or gross negligence, we are liable in accordance with the statutory provisions. Insofar as there is no intentional or grossly negligent breach of duty on our part, liability for damages is limited to the damage that typically occurs. This does not apply to liability for culpable injury to a person, health or body, including their killing. Liability under the Product Liability Act also remains unaffected. If we are responsible for the culpable breach of an essential contractual obligation, we are also liable in accordance with the statutory provisions.

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(2) In the case of other claims for damages, in the event of a slightly negligent breach of duty, we are only liable for the damage typically occurring in the type of purchased item. This also applies to slightly negligent breaches of duty by our legal representatives or vicarious agents. Our liability for slightly negligent breaches of minor contractual obligations is excluded.

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(3) Liability for culpable injury to life, limb or health remains unaffected; as does mandatory liability under the Product Liability Act.

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§ 11 Information about consumer dispute resolution

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(1) The EU Commission has created an Internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More detailed information is available at the following link:

https://ec.europa.eu/consumers/odr/

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(2) INODEQ is not willing and is not obliged to participate in dispute resolution proceedings before a consumer arbitration board to resolve disputes with consumers.

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§ 12 Final Provisions

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(1) Amendments and additions to the contract, including these terms and conditions, must be made in writing. This also applies to changes to this written form clause. No additional oral agreements were made.

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(2) The law of the Federal Republic of Germany applies. The provisions of the UN sales law do not apply. It is pointed out that the consumer can rely on regulations relating to the law of his habitual residence if these contain provisions that are more favourable to him.

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(3) The customer is hereby informed that INODEQ processes the personal data obtained as part of the business relationship in accordance with the provisions of the EU General Data Protection Regulation and applicable national laws. Reference is also made to the iNODEQ privacy policy.

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(4) If individual provisions of the contract, including these terms and conditions, are or should become invalid in whole or in part, the remaining provisions shall remain valid

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Provisions are unaffected by this. The wholly or partially invalid provision should be replaced by a provision whose economic success is as close as possible to that of the ineffective provision.

INODEQ GmbH

Bebelsbergstraße 1

71088 Holzgerlingen,

germany

Telephone: +49 711 49050330

Email: info@inodeq.de

Status: 01.01.2024

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